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Robo-calls -- those automated phone calls pitching products and services -- were used extensively by U.S. Fidelis, a Missouri-based seller of vehicle service contracts. The contracts also were marketed through national TV commercials.
Now the principals have been indicted on consumer fraud charges.
Michelle Corey of the Better Business Bureau in St. Louis tells the Today show about the BBB's investigation of the business. Complaints alleged misrepresentation of the offer, and difficulties in getting contracts honored. U.S. Fidelis has an F rating with the BBB, the lowest rating possible.
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To see the BBB Business Review on U.S. Fidelis, click to
To check out a business, start at www.bbb.org. You can also find BBB Accredited Businesses, get tips and alerts, file a customer complaint, or report misleading advertising claims.