Online Gun and Shooting Accessories Manufacturer not a Straight Shooter
out thousands of dollars when company doesn’t deliver
Texas - August 5, 2011 — Better
Business Bureau advises consumers to do their research before making expensive
gun and shooting purchases online. One Coastal Bend area company earned an F
rating from BBB and left a string of frustrated customers who paid in full
for their products but never received them.
Sales & Service is an Aransas Pass, Texas, company offering rifles,
suppressors and shooting accessories for sale to consumers nationwide on its
The company claims to specialize in building custom precision rifles.
allege they paid an average of $1,500 to this company in advance, some as much
$3,900. Unfortunately, some consumers have contacted BBB after their gun or gun
related products were not delivered in the expected timeframe, if at all.
Christi resident Richard Epstein told BBB it’s been a year since he paid Mike’s
Gun Sales & Service $1,300 and he still has nothing to show for it.
Initially the company tried to blame the lag on paperwork required by the
Bureau of Alcohol, Tobacco, Firearms and Explosives for approval of the
company] says it could be up to 13 months for the government to handle the
paperwork,” Epstein said.
he told BBB that when he contacted government officials to confirm, they
estimated the process should take only three months. Additionally, Epstein was
told he could verify whether the paperwork had even been filed if he got a
serial number. In his last phone call with the company, he asked for that
serial number, but never received it.
months after paying his money, Epstein filed a complaint with BBB.
Unfortunately, Mike's Gun Sales & Service did not respond, and he still has
received “no refund and no product,” he said.
alone. BBB has received five complaints in the last 12 months from consumers
who allege this company failed to deliver products when promised, the company
has not responded to any of those complaints.
recent complaints, BBB requested that Mike’s Gun Sales & Service provide an
explanation of the cause of the disputes as well a statement explaining what
action the company would take to address consumer complaints and prevent them
contacted the company again on June 1, after receiving another consumer
complaint alleging the same concerns. Once again, the company did not respond.
found Mike’s Gun Sales & Service online while searching for shooting and
marksmanship products. He admits he did not do enough research before agreeing
to work with the company. If he had, he said, he would have seen BBB’s F rating
and read the numerous negative reviews.
consumers avoid paying hundreds of dollars to online dealers for firearms or
related products they may never receive, BBB offers the following tips:
- Federal laws should be
followed. If the gun must be shipped, then it must be
shipped to a Federal Firearms License (FFL) holder. Before a gun is released to
the buyer, the FFL holder will often charge a small fee for required background
checks. The Bureau of Alcohol, Tobacco, Firearms and Explosives has a full
list of restrictions on its website.
- Review the return, refund, shipping
and handling policies. If you can’t find them, ask the
seller to provide them to you in writing.
- Use a credit card. If
you have an unauthorized charge on your credit card, under federal law your
liability is limited to $50. In fact, some credit card issuers and website
operators say that under certain circumstances they will even pay this amount
for consumers. In addition, some credit card issuers grant extended warranties
or other advantages for purchases made with the card.
- Print the terms. Date
and have a copy of terms, conditions, warranties, item description, company
information and confirming emails and save them with all records
of the purchase.
the reliability of a company and find
trustworthy businesses, visit BBB.org.
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Contact BBB serving
Central, Coastal, Southwest Texas and the Permian Basin at (512) 445-4748.