FREQUENTLY ASKED QUESTIONS

How will my membership in the BBB make a difference to my customers?

Each month, thousands of prospective customers call us before making their buying decisions. Four out of every five callers prefer to do business with a BBB member. Our next caller could be your next customer!

How do I know when there are inquiries about my business?

We record this information for our members and provide them with computer-generated reports annually or upon request.

How does a BBB membership help my image in the community?

When callers to the BBB learn that you are a member of the Bureau, or when customers see your BBB plaque, they know that you stand behind your product and/or services. They also know that you are a good corporate citizen and care about promoting ethical business practices in our community.

How can the BBB help with a difficult customer?

As a BBB member, you are notified immediately if a complaint is filed against your business. This gives you the opportunity to resolve the problem quickly. Businesses can request the Bureau's assistance to help deal with a difficult customer. We also offer mediation and arbitration services than can help you avoid lengthy and costly public court action.

What are most of your calls about?

Although the Bureau does help customers with complaints, 70 to 80 percent of the calls to the BBB are pre-purchase inquiries. In other words, most calls are from people checking on a business prior to making their decision on where to do business.